Team GPS is an employee and client engagement platform that measures a team member’s job satisfaction and performance, recognizes and rewards them, and provides avenues for them for grow with the company. In the last year, ITBD launched both Team GPS and IT CoPs (Communities of Practice).

ITBD continues to focus on the smaller MSP and its people. “Consolidation will make companies bigger and those bigger companies’ ideal customer profile will change in terms of who they want to go after and who they want to serve.” “MSPs will always have the opportunity to serve under-100 people small businesses, that‘s how I see it,” he said. He said as companies consolidate platforms, it creates more room for entrepreneurship. They want that boutique experience and they’re always going to want a boutique experience.” So this space will always be available: small businesses. Their target market is expanding to midmarket. Their ideal customer profile is changing to a little bigger. “What I believe is that when these companies are getting bigger, I already see it, their target market is changing. “The bigger companies were always there, Microsoft and all the other companies like Dell, and there were different changes with time,” Sunny Kaila, ITBD CEO, told CRN. Company leadership wants to focus on their team, their culture, the MSP and the end user, the SMB. They’re scaling so fast that they’ve outgrown their own conference venue and are moving to a larger space.Īlthough the company is scaling up, the Jersey City, N.J.-based master MSP wants to remain community based.

In the last year IT By Design brought on 200 new team members (now totaling 600), 200 new MSP partners, two new partnerships and multiple new platforms.

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